What Bugs Me
Secure or not? Customer gets duplicate credit cards from bank
Enraged
46%
Shiok!
9%
LOL!
12%
So sad
4%
Sure or not?
6%
Bochup
23%

STOMPer Bert was surprised and concerned when he received not one, but two credit cards via post. What if the duplicate card had been lost in the mail and someone started using it, the STOMPer wonders.

The STOMPer writes in an email (Aug 31):

"I had been subscribing to the POSB Everyday card since 2005.

"Last week, I received a new card via post to replace my old card.

"The appended letter said that the exercise was for the purpose of 'enhancing card usage security'.

"Two days back, I received a similar package that contained yet another new card with the exact same 16-digit card number, except for the validity date.

"Will be visiting the bank tomorrow, hope that they can provide some clarifications to the following questions that I have in mind:

"(i) Why did the bank send me the same card twice?

"(ii) What would happen if the second card had gotten lost in the mail and someone had started using it? How am I supposed to know that there is a duplicate card floating around?

"(iii) If the above incident happens, what measures are there in place to ensure that only one card is valid?

"As my own 'enhancing card usage security' measure, I will be rejecting both cards and requesting for a new card with a new 16-digit card number."

Rated  
  by 2 STOMPer(s).      
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9 comments
Jeronleow said   on 6 Sep, 2010   Report as offensive  
I received this before and instruction is clear, "This is your new card. Please cut your existing card in half and discard. Thank you for choosing POSB". Simple solution my friend.
vipersix said   on 3 Sep, 2010   Report as offensive  
Banks want you to spend double the amount lah. Just do it.
callmesupperwhitetiger said   on 2 Sep, 2010   Report as offensive  
Bank give u double standard customer service mah, why u complaint. Just cut up 1 card lah n send it back to them lah...
Passerby77 said   on 2 Sep, 2010   Report as offensive  
Yah. These few days, the postmen seem to deliver the letters to wrong addresses. The mails are delivered to the right district but different area/ road names/ building/ unit.
BlackROSY said   on 2 Sep, 2010   Report as offensive  
such thing also need stomp here ??
u damn Jia Jia (pretend)
u only want SHOW OFF u rich enough to afford a PLATINUM credit card right ??
Flagnagan said   on 1 Sep, 2010   Report as offensive  
is your bank account a co-shared one? my mum and dad shared one acc and they have 2 cards..one for each person..maybe when you registered..your name doubled..the bank might have thought 2 different person of the same name opened this account together LOL
Azrakel76 said   on 1 Sep, 2010   Report as offensive  
r u serious? did you not have anything more interesting to stomp about?
iwanttostomp said   on 1 Sep, 2010   Report as offensive  
y onli stompers kena these things....