A STOMPer suffered a blister on his right butt after receiving TCM treatment from an outlet in the Chinatown area on July 13.
Said the STOMPer:
"After the tui na, the therapist applied the medical hot pack on my lower back area.
"Immediately the one on my right buttock was too hot as I felt a very sharp pain.
"The physician told the therapist it could not be too hot, and he removed it from my buttock and put it back on after a short while.
"The physician then did accupuncture on me after removing the hot pack.
"When I got home, I found a big and red blister on my right buttock, about 10cm at the exact spot where I had found it to be too hot.
"I also felt a sharp pain at that area throughout the MRT journey home.
"The skin became black and burnt and was peeling.
"It was also very painful when I showered as it was exposed to soap and water.
"I was unable to sleep throughout the night because of the pain, and water had also come out from the wound and stained my bed.
"I experienced additional and unnecessary pain and had to go through great inconveniences through transport and medical fees.
"I have seen a doctor and was given seven days of medical leave.
"It is still discharging water and pain whenever I move my body, take my wallet, walk as well as turn or dress myself.
"If this burn can happen to me, it can happen to others as well.
The STOMPer has also lodged a formal complaint.
The TCM outlet has since replied that the temperature of the packs were tested before being applied, and the therapist had also immediately lowered the temperature after the STOMPer had complained about the temperature of the packs.
They also claim that there were no signs or response of discomfort from the STOMPer.
They also forbade any vigorous treatment as the STOMPer had surgery a on his spine.
Furthermore, the STOMPer also purchased a treatment packaged which the outlet has interpreted as an act of satisfaction on the part of the STOMPer on their services.
They have since allowed him to cancel the purchase of that treatment package, although they believe that the treatment process applied had complied with their standard procedures.