STOMPer EvilCareBear tried to get an exchange for a piece of top which had a defect on it, but the owner of the shop where she bought the top from refused to do so and even called her names.

The STOMPer said:

"Beware of this shop 'Funky Tee' at Bugis Street that sells inferior and defective clothes.

"They do not allow customers to try, give customers the opportunity to check the products, or allow exchanges.

"There are no signs in the shop indicating that the exchange of goods is not allowed after purchasing.

"A few days before Christmas (Dec 25, 2011), I bought 3 pieces of ladies tops from 'Funky Tee'.

"One of the particular designs which was sold to me was a display piece.

"The auntie who served me folded the display piece and put it in the plastic bag without letting me check.

"When I asked if there was a new piece, she assured me that it was a new piece which was just displayed and in good condition.

"When I went home, I realised that the display piece had a defect.

"It is not a stain which can be removed after washing, but a defect stitched on the blouse.

"Three days after my purchase, I went back to the shop intending to do an exchange.

"I approached the auntie who had served me the other day and just as I was taking out the defective piece while trying to explain my purchase experience to her, she interrupted me before I could even complete my first sentence or show her the clothing, and said in a defensive tone, 'No exchange. We don't allow people to try, we don't allow people to change and we didn't force you to buy!'.

"She kept repeating this same statement to me in a defensive tone and apparently was not prepared to listen.

"Her body language and behaviour also gave me the impression that she has had customers going back to her for exchanges frequently and this was the method she used to deal.

"Annoyed with her service attitude, I turned away and told her to stop her 'bird language' (niao hua) before walking away, while she continued 'reminding' me that she had not forced me to buy from her!

"Just as I walked off, another woman who was also manning the shop asked the auntie to ignore me.

"The auntie then pointed in my direction and shouted 'xiao cha bo' (crazy woman in Hokkien).

"My partner who was walking beside me witnessed the scene and approached the auntie, telling her that it's very rude of her to call customers names and questioned her about their exchange policy as there was no signage which indicated that exchange of goods was not allowed and told her that their exchange policy was also not made known to us during our purchase.

"While my partner was trying to reason with the aunty, the lady in the photograph raised her voice at my partner, accusing him of raising his voice at her and asked him if he 'stands when he pees'!

"The auntie also did not answer any of our questions raised but kept telling us in a hostile tone that she didn't force us to buy and if we are not happy, not to buy from them.

"They claimed that they did not force us to buy from them, so we cannot go back to them to exchange the defective goods, and even challenged us to call the police and the media as it'll give them free publicity.

"Would you want to patronise that shop and risk having a bad experience like we had?

"Therefore, please give them the free publicity they want and spread this incident to all your friends and relatives telling them not to patronise them so as to avoid having a bad shopping encounter!"