Many M1 subscribers have been unable to make or receive calls since this morning due to a technical glitch in the network. According to an M1 spokesperson, the telco is experiencing technical difficulty on one of their customer management servers.
The M1 spokesperson told STOMP:
"We are experiencing technical difficulty on one of our customer management servers, and mobile services to some of our customers are temporarily disrupted.
"We would like to express our deep apologies for the inconvenience caused.
"Please be assured that we are putting all available resources to promptly rectify this issue."
Many STOMPers wrote in to complain about the inconvenience caused by this network problem and some even noted that their customer service hotline was down too.
STOMPer jojo said:
"What is M1 doing?
"The network has been down since this morning. Is anyone doing anything?
"I just hope they rectify the problem soon. I have a conference call meeting later."
STOMPer crazythunders commented:
"Something's wrong with the M1 service.
"There is no reception at all around the Woodlands area. My colleague who are subscribed to M1 can't call or receive calls. GPRS data can be accessed but it is very slow.
"I am not sure which other areas are affected too. I can't get through the M1 customer service hotline either."
Said STOMPer Simon:
"All my M1 friends are facing problems too. Can M1 please explain what's happening?
"Even the customer service hotline is down. Many of us have had no reception since 8am."
STOMPer nanette says:
"I've been trying to make phone calls but there is no reception...
"A few friends of mine are also having the same problem. I called the M1 customer service hotline but it seems like the number is not in use!
Said STOMPer littlesword:
"May I know what is wrong with M1?!
"The service has been down since this morning , and there is totally no service throughout the entire Upper Bukit Timah road and Teck Whye area.
"Can M1 please explain this?"