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System error? STOMPer unhappy with carpark's hidden charges

STOMPer ST noticed a hidden deduction from his NETS when he left Tanjong Pagar Plaza carpark.

ST said:

"I was at Tanjong Pagar Plaza carpark.

"Before exiting the carpark, I checked my cashcard balance. 

"After exiting, the balance did not tally with the carpark amount. 

"I called Wilson Parking, they checked and said under their records, it was only deducted once and asked me to call up NETS. 

"I called up NETS, they advice me to print my transaction receipt then email them.

"I took a screenshot of the transactions, it shows only 1 deduction.

"But there was a hidden deduction which was not reflected in the transaction history!!! 

"When worked backwards, after my last top up of $30, I should have $8.88 in my balance.

"But there was only $5.54 and it is not possible that my cashcard was negative value before the last top up. 

"Where did the money go? 

"People are paying double parking charges when parking is already so expensive.

"Nothing has been done.

"I've googled this problem to find out that I'm not the only victim."

The photo was edited by the STOMPer.

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Keywords:  parking
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4 comments
hawkishdove said   on 14 Sep, 2012   Report as offensive  
@darwin333 - So where did the refund come from? NETS or WILSON?
ishtarsg said   on 12 Sep, 2012   Report as offensive  
Time to see some lawyer letters fly
tong9985 said   on 12 Sep, 2012   Report as offensive  
Hey , Thanks for report this.. i have the same issue .my cash card just get deduted about SGD10 somewhere CBD area around last week the statement never show anything but the amound just missing .
darwin333 said   on 12 Sep, 2012   Report as offensive  
Bro, i have the same problem with Wilson Parking in Cineleisure. And when you complain, they won't give a damn! Good luck in getting your refund from NETS and WILSON Parking as they will push the blame on each other. I got my freaking refund of $7.00 after 2 months. And after i threaten them to bring the matter to CASE, they processed the refund in lightning speed and even gave me a double refund. I am not hoping to get the compensation as it is not even worth the refund i got for waiting for 2 months! Good Luck TS!