Station staff, who gave STOMPer Lonewind a plaster for her friend's injury, were not aware of the seriousness of the cut, SMRT says in response to an article posted on December 28.

In the earlier posting, the sender voiced concern about the lack of medical kits available at MRT stations after her friend sustained a deep cut and was only given an adhesive bandage for it.

After checks on footage captured by the CCTV cameras in the station, SMRT says that STOMPer Lonewind had not alerted staff about the seriousness of the injury and asked only for plasters from counter staff.

In an email dated December 31, SMRTsays:

"We wish to assure commuters that all our station staff are trained in first aid and every MRT station is equipped with a first-aid kit to provide basic treatment for injuries.

"Based on our investigation and CCTV footage review, on 27 September at about 7.15pm, our station staff at Paya Lebar Circle Line Passenger Service Centre (PSC) was approached by the commuter, who requested for a plaster for a friend who was injured.

"Our station staff took out plasters from the first-aid kit and handed them to the commuter.

"The commuter brought it to his friend who was standing about 10 metres from the PSC, and helped her to apply it on before both of them walked away.

"The commuter did not highlight to our staff that his friend had sustained deep cuts.

"Any passenger who requires medical assistance can seek help from our station staff, who will bring the injured party to the staff room for treatment and if necessary, request for an ambulance".