STOMP - Singapore Seen - SingTel's 3G network down: At least send SMS to inform customers

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Posted on 04 Jan 2012

SingTel's 3G network down: At least send SMS to inform customers

STOMPer Danny, a SingTel subscriber, has been having trouble with his 3G connection. It started last evening and is still down, said the STOMPer.

Danny wrote (Jan 4):

"Since last evening, I found out that my SingTel mobile 3G service has been having problems connecting to the internet.

"The first thing that came to my mind was, 'Is the phone having problems? The 3G signal is still activated.'

"I waited till today and tried calling the SingTel hotline at 1688.

"The voice operator said: 'Currently some customers are having difficulties accessing the internet, we are currently resolving the issue.'

"We paid the service subscription and with this, as a consumer, we somehow feel that SingTel should somehow send a text massage to inform those affected users."

Keywords: SingTel

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by 2 STOMPer(s).

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10 comments

shuelin11 said on 12 Jan, 2012 Report as offensive

normal la.. my starhub sometimes down for many times in a day.. wad can i do?.. just now, i called NTUC and as usual "enter 0 to speak to customer service"(of NTUC)/"enter 1 for union member" blah blah etc, in the end, i was connected to M1 customer service for IDD service. Wad The.....???!!?! joke of the century.

stomper67890 said on 6 Jan, 2012 Report as offensive

it's always down especially in around 2 or 3 am, don't know if they switched off or what

gary11166 said on 5 Jan, 2012 Report as offensive

You think singtel will SMS their customer that their system is down ? You think singtel will SMS us that our GPRS is activated ? First situation, no because somebody in the company is at fault, can't say. Second situation, no because this is extra income to them, why should they informed ? Just on the GPRS for those normal plan, money will go into their account...perfect backup..

gary11166 said on 5 Jan, 2012 Report as offensive

Singtel will not lose... 3G down, still got GPRS extra income from those new sign up.. Max charge for each account is $300, just imagine the amount they get. And I'm quite sure 99% from those new sign up for normal plan do not know they have Internet access through GPRS. Just one phrase from singtel, system down, sorry (but we still paying). Never apply for data plan, but GPRS activated... YOU GOT TO PAY !! That's their morale of their business.. Always profitable...

sixseveneight said on 4 Jan, 2012 Report as offensive

Woah...and I thought it was my phone!

whatamIdoinghere said on 4 Jan, 2012 Report as offensive

I thought it was my phone too! Saw the 3G / WCDMA connected but cannot get into the internet.... thinking it may be software corruptions, I was about to do a hard reset my phone, losing some of the Apps that I had paid for!!!

Singtel.....! Your Communication Suxs!!!! If you do not even have the courtesy to even send an SMS (which is working) to inform user, how 'First' class can you be? Or maybe we are too small a user and insignificant?

outofcontrol said on 4 Jan, 2012 Report as offensive

M1 got fined, I wonder Singtel will get fine too this time?

rocknessalex said on 4 Jan, 2012 Report as offensive

Maybe it's time to change brand loyalty... Shame on u Singtel.