Got service or not?
How can seafood restaurant run out of chilli sauce?

STOMPer ryn was disappointed with her dining experience at a seafood restaurant when she found out that they had run out of chilli sauce.

Said the STOMPer:

"I was dining at Manhattan Fish Market in Changi City Point Mall yesterday (Nov 28) at 9.19pm.

"We wanted to order these things at first: herb mussels, hot barramundi or a salad, only to be told that all of the aforementioned were not available.

"Hence, we ordered fish 'n' chips and a seafood platter instead.

"The fish 'n' chips came first and we asked for chilli sauce to go with it.

"They have sauces like tartar sauce, but no chilli sauce until the next day.

"They explained that they only ordered chilli sauce over the weekend and would usually have it delivered by Monday.

"However, as there was a delay in their order last weekend, they did not have any stock of chilli sauce in the restaurant even up to yesterday night.

"The seafood platter then came but with still no chilli sauce, when there should be at least packet ones or or those bought from supermarkets.

"I was so annoyed and went to a nearby fast food restaurant to get some packets of chilli.

"We opened the packets of chilli back in the restaurant on purpose and took pictures of them.

"It's so pathetic and not even service recovery was done.

"In fact, after my boyfriend spoke to the manager about this issue, the staff members who took our orders looked irritated and did not thank us and ask us to come again next time when we were leaving.

"They should send their staff for customer service training and teach them how to go the extra mile for customers.

"I come from the customer service line myself and I believe that Manhattan Fish Market is established enough to have good customer service standards."

Keywords:  service restaurants
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Rated  
  by 5 STOMPer(s).      
3731 Views
40 comments
twistedjap83 said   on 15 Feb, 2012   Report as offensive  
wrg post wrg thread..sey
twistedjap83 said   on 15 Feb, 2012   Report as offensive  
the truth is guys..i happen to be a mac rider..macdonalds curry sauce has been found to be a lil bit more acidic as what i heard frm several managers in my hub..i didnt take the sauce after what i heard till now..oh yeah i found out before the curry sauce apparently went out of stock last year,apparently tis year it went out of stock again..which didnt cause in my hub the crew clear the remaining ones n threw dem awae upon instrictions frm the hub manager..
edwin291 said   on 28 Dec, 2011   Report as offensive  
Spoiled brat. Dun eat chili for 1 meal will die arh?
liongapore said   on 18 Dec, 2011   Report as offensive  
Chilli sauce only nia. Will die meh? You need to join the sevice industry, then you will know how hard it is
sculder1 said   on 8 Dec, 2011   Report as offensive  
aiyah , they probably ran out of chilli sauce because a lot of their patrons also love chilli sauce like you mah . even the ozone layer will get depleted so what's the big deal about some sauce .
DRamirez said   on 5 Dec, 2011   Report as offensive  
not only in a restaurant i believe even in fast food outlet it happen sometimes.. all they can say it's out of stock and i dont understand it's the main thing that majority of us eat with chilli sauce and they didnt even do the stock check for it ealier on before they get the complain?? wth!
javisanti said   on 4 Dec, 2011   Report as offensive  
Move on! You'll live without a bloody chili sauce :/
aisehbaby said   on 3 Dec, 2011   Report as offensive  
It's just chilling sauce for goodness sake why are you kicking up a fuss!