STOMPer sleepyedward was impressed by how quickly the Food Republic management responded to customer complaints of food that might have gone bad. Two patrons said that their glutinous rice dish had a "bad taste and sour smell" and the STOMPer saw some staff members investigating the matter shortly afterwards.
The STOMPer related the incident:
"Good job to management of Food Republic in VivoCity.
"An auntie and her mum, who were sitting beside me bought glutinous rice from Bao Today.
"They asked for a new set because the rice was cold.
"After they sat down and took a few bites, they left the dishes on the table.
"They said the rice tasted bad and had a sour smell.
"When they were going to leave, they told me that they are going to report this matter to the management.
"Shortly later, a Food Republic staff member and two others talked to the stall owner.
"They even sniffed the food during the investigation.
"Well done Food Republic, for responding to feedback quickly, especially with regard to food that so many people are going to consume."
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basic requirement for food establishment is to serve decent food. in the first place spoiled food should never have been served.
The stalls are mostly owned by PRC, but Food R. isn't.