Got service or not?
SBS, get drivers to give better service or stop calling them bus captains

STOMPer Passenger Police feels that bus drivers should polish up on their service so that they will be more deserving of their titles as 'bus captains'.

Said the STOMPer:

"Many times, I witness fare-distance discrepancies happening in a flash, only to revert to the correct value after some time when the bus entry doors have opened for about three seconds.

"It is a technical issue inherent in the fare system, but it's not a good excuse to sabotage passengers who are tapping out in the correct way.

"Bus drivers are always at fault for not recognising the discrepancy and alerting passengers.

"I am always the one who have to tell them off and receive a hopeless reply from them: 'system fault, we cannot do anything'.

"Please work with SBS Transit to train their drivers how to handle the fare system professionally.

"The integrity of the system lies in their hands.

"Their titles are known as 'BUS CAPTAINS' for SBS Transit, and 'SERVICE LEADERS' for SMRT.

"The titles make them sound professional, but in fact, they just function as simple-minded drivers who knows how to catch fare-cheats and drive in a random speed mode."

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Rated  
  by 3 STOMPer(s).      
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20 comments
mlyleo_69 said   on 10 Sep, 2011   Report as offensive  
It is true. I like this suggestion. Transport operators should take it seriously.
arbor2011 said   on 9 Sep, 2011   Report as offensive  
Yes, they're just bus drivers. What captains?
qwertyuiop1234567890 said   on 9 Sep, 2011   Report as offensive  
Stomper is an idiot.
bybystander said   on 9 Sep, 2011   Report as offensive  
complain complain complain...get ur own transport la...they are employed to drive bus only...if they can fix this system fault...they wont not be driving bus for idiots like you....
Woodsbury said   on 9 Sep, 2011   Report as offensive  
Taking cab is the only option for you. Taking bus will only shorten your life. Be happy !
saran70584 said   on 9 Sep, 2011   Report as offensive  
Check and then tap your cards la. Just imagine if one day in singapore there is not even a single bus operated what will happened? Complain so much for what? If the bus captain really do something unreasonable voice out then but this kind of thing come on la. Driver need to look after your safety , traffic condition and some stupid cyclist and pedestrians red man also walk and the worst thing some passengers eat in the bus the food plastic also throw inside the bus and also throw tissue papers after blowing their nose, some even cut finger nails inside the bus and throw on the bus floor. Wonder are these ppl human or animals ? Even animals dun do that. Wonder their own house or car they do the same. All these litters are cleaned by the drivers too. Somemore ask for new bus.
OverRange said   on 8 Sep, 2011   Report as offensive  
The bus captains may be simple-minded but stomper and danialden are dumb.. It is really the fact that they can't do anything. They are bus captain, not software or electronics engineer. How do you expect them to fix the problem that is originated at the system design level? The most they can do is to feed back to the company and its up to company to fix it.
Jerryboy said   on 8 Sep, 2011   Report as offensive  
Wow! Blame the bus captain for everything? They can't do anything, anyway.