STOMP - Singapore Seen - Luggage damaged on flight but Tiger Airways staff can't help

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Got service or not?

Posted on 30 Jul 2011

Luggage damaged on flight but Tiger Airways staff can't help

STOMPer Jerlene's luggage bag was apparently damaged on a Tiger Airways flight, but an employee reportedly told the STOMPer that they can't do anything because the STOMPer did not buy travel insurance.

Jerlene wrote:

"They damaged my luggage and I reported it to the service counter.

"Nobody wanted to entertain us.

"I went to another counter and the lady there told us that she couldn't do anything because I did not buy travel insurance.

"This means I can't claim anything from them.

"She printed out an email and told me to write in. I have not got any reply from them.

"There was also a damaged seat on the flight and I was scolded for not putting my seat upright.

"After this experience, I would rather pay more to take a good plane."

Click on thumbnails for larger image

Keywords: Tiger Airways , poor customer service , budget airline

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by 1 STOMPer(s).

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37 comments

LadyLerp said on 24 Feb, 2012 Report as offensive

It is simple. As not all of us know, those who worked at budget terminal handling airlines are ONLY the handling agent AND NOT directly from the airlines itself.

So, if you think in future you wanna travel by BUDGET AIRLINES or any OTHER airlines, Pls BUY TRAVEL INSURANCES to avoid misunderstanding.

:)

So annoying... pay for budget fare yet complain so much

SuperSha said on 2 Nov, 2011 Report as offensive

Was it really damaged? I can't see anything wrong with your precious luggage. It can still hold all your clothes right? Would you have asked me to compensate if you had placed your precious luggage in my car and it somehow got damaged? Oh pleaseeeeeee -.-

marilyn_arielle said on 27 Oct, 2011 Report as offensive

Is your luggage damaged to the extent of unusable??? If not, quit complaining!! What's wrong with people nowadays??? Don't appreciate the service at all... Expects to be treated like royalty...

Flagnagan said on 20 Aug, 2011 Report as offensive

Whatever airline you take in this world will not be responsible for any damages to your lugguage/ properities in the lugguage at all. It is just unfortunate that your lugguage is dented.

whatimsayinis said on 19 Aug, 2011 Report as offensive

What damage..? A scratch? No airlines in the whole wide world will handle yr luggage with tender loving care like a mother to her infant. I REPEAT..NO AIRLINES. Thousands of bags are handled on a daily basis and it's common logic that accidents happen. I travel budget all the time and I've seen celebrities, befriended loaded businessmen and we all agreed on one thing - controlled risks. Buy insurance. I've claimed enough $$$ on delayed/cancelled flights and damaged/lost bags. =)
Guideline to everyone; Bags found damaged on wheels, handles and zippers, don't waste yr time. (Scratches included)

CloudDevelic said on 10 Aug, 2011 Report as offensive

Don't wait for answer, just go and ask the management yourself. If no compensation just sue them, but it's just a luggage and I doubt you would spend money that are more than what the luggage is worth. Next time don't take budget, buy a better luggage and no more problems such as this. But I got to admit, budget airlines are seriously pathetic to the core, but I guess that's what you get if you pay less. It's either paying less for two times or pay more for one time, the world is fair and just.

safety123 said on 8 Aug, 2011 Report as offensive

Correct, nothing you can do, I guess.
Travel insurance will help.

lgkingston said on 8 Aug, 2011 Report as offensive

Ya, the bag does not seem to be good quality type anyway.