When a bottle of milk turned sour before its expiry date, STOMPer Fran9ipani expected a tedious claiming process. Hence, she was pleasantly surprised when her feedback was dealt with efficiently with a special delivery arranged to replace the bottle of milk.

As a result, the STOMPer would like to thank Meidi-ya Supermarket and Supernature for making her feel like an appreciated customer.

In an email, Fran9ipani says:

"I bought a bottle of Straus Organic Whole Milk from Meidi-ya not long ago.

"Even with proper handling, the milk turned bad before the expiry date.

"When I purchased it, there was only few bottle left on the shelf so I didn't have much choice though I was a little doubtful upon seeing the white lumps in the milk.

"The next day it still tasted alright but it turned bitter the next day.

"I sent an email to the supermarket and was pleasantly surprised that they got the supplier to call me within a few days.

"Mr. Chan from Supernature offered to deliver a new bottle to my door.

"I thought that they would ask me to bring the bottle down for an exchange. However, I was not required to waste time and transport fees or even to bring my receipt and get questioned like they do in some other places.

"When I previously bought some mouldy yoghurt from another supermarket, I had to make a trip down within a certain time frame and show them proof of purchase, getting questioned as if I was trying to cheat them.

"In Medi-ya, I was treated like a valued customer and it gives me faith in both the supermarket and their products

"Thanks Medi-ya and Mr. Chan from Supernature".