STOMPer DK was appalled when staff at Killiney Kopitiam in POMO refused to accept his 10-dollar note as it had tape on it. Merchants should not reject banknotes as long as they are legal tender, he says.
The sender had obtained those notes from a taxi driver earlier and did not notice that there was tape on it.
It is shocking that the staff rejected his note because it shows how bad service is, he adds.
DK says in an email:
"I would like to sound out why retail outlets are still having this problem regarding torn or dirty notes?
"I thought there was news that came out last year from MAS on this issue.
"Today, I encountered this problem at POMO located at Selegie Rd.
"I've got from a taxi driver and I didn't notice that there was tape on it.
"After I ordered my food at Killiney Kopitiam, the guy serving me told me that they did not accept this type of note and it was not allowed.
"I thought that MAS talked about this issue last year and said that no retail outlets are allowed to reject any notes or coins unless they are counterfeit notes.
"After this, I told him that I also did not realise the tape but he kept telling me that was not their problem and they would not accept it.
"Is this the service we are getting these days?
"If we are holding onto any notes that are taped or dirtied, can we say that they are not legal tender?".
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Under the Currency Act, mutilated notes and dirty/damaged coins command no value. Any award for mutilated note and dirty/damaged coin is an act of grace by MAS.
Customers may deposit the notes or coins at any commercial bank. Customers may also deposit coins at The Singapore Mint. The assessed value will be awarded by the bank or The Singapore Mint according to the guidelines from MAS, and where necessary the banks may refer the notes or coins to MAS for a more thorough assessment. The guidelines on assessment and award of mutilated notes can be found in the attached link http://www.mas.gov.sg/currency/currency_info/Refund_for_Mutilated_Notes_Coins.html
If you have problems getting the mutilated notes and coins accepted by any commercial bank, please call MAS at 6349 4670 or 6349 4660 whilst you are still at the bank.
MAS says go bank and change