Got service or not?
Eighteen Chefs restaurant was wrongly criticised
Enraged
2%
Shiok!
16%
LOL!
6%
So sad
5%
Sure or not?
53%
Bochup
18%

Keeping in mind STOMPer Rose's unpleasant dining experience at the Eighteen Chefs restaurant, STOMPer Ester decided to try the place out herself. Her conclusion: Thumbs up for food, ambience, price, and service.

STOMPer Ester said in an email to STOMP on Mar 13:

"In the hot and humid weather, I started having some allergic problems and puffy eyes. Too tired to cook or go to the office, I decided to dine out.

"I still remember what STOMPer Rose had posted about Eighteen Chefs, so I decided to dine there (Yishun Branch).

"Once I entered the restaurant, I was greeted by the service staffs' warm smiles. I found a quiet corner table, decided what I wanted to eat after going through the menu.

"Wrote down the orders on the order sheet, went to the cashier and paid. Very friendly guys - the first time I dined there, there was a big hooha as I did not know how the order sheet worked.

"The service staff had come over after seeing me in a daze. Very patiently, he went through the steps to assist me in the order.

"The food came in less than 5 minutes. Very fast, considering that the restaurant was half filled with customers at that moment.

"Despite having little appetite, I ordered a baked pasta, onion rings and coke light to eat before taking my medication. The food was so nice that I finished everything, yum yum.



"Eighteen Chefs is the only restaurant in Singapore that hires ex-convicts. And Eighteen Chefs is a restaurant without prejudice and discrimination.

"The food is good, the place is clean and cosy. Price is very very reasonable for a very decent meal. The staff are friendly and helpful.

"Even the restaurant practices self service: they will remind you to collect the fork and spoons etc...

"After my nice lunch, I concluded that I will still dine there again and recommend the place to my friends."

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11 comments
yuyu1981 said   on 24 Mar, 2010   Report as offensive  
In service line, every F&B restaurant sure to have good or bad comments. Just take it with a pinch of salt. I like Simei outlet, because the waiter remembers me! xoxo
ooOXiaoMeiOoo said   on 23 Mar, 2010   Report as offensive  
I dine so many times already. though few look like AhBeng with tattoos and uniform not tucked in, he was still friendly and did his job fairly well. During my first visit, the staff patiently advised me how to fill up the form and what to do thereafter(like, getting your forks&spoons, plain water) and yes, the food was served faster than expected though the restaurant was quite packed. Had been there few times, or weekly should I say, no hiccups...
Alham84626 said   on 19 Mar, 2010   Report as offensive  
LOL...."Eighteen Chefs is the only restaurant in Singapore that hires ex-convicts. And Eighteen Chefs is a restaurant without prejudice and discrimination. then they should be judge like other ppl....try coming 10 mins before they close...thats the key...the staff will gather at one table n will stare at u when u come in....its all an act...BTW i think i saw ester working there...
gracesccc said   on 18 Mar, 2010   Report as offensive  
Lets refrain from judging other too hastily,my advice to readers and HR staff especially.Why? very likely we r wrong about another person.Why? due 2our sinful nature,we judge another person just by their appearance,speech,clothing..etc.Tis r mere external factor 2consider how suitable/good a person is. WE can never know his/her heart unless we r patience 2spend times together like in our earlier courtship till we fully understand each other well w/o much regret...
koftpong said   on 15 Mar, 2010   Report as offensive  
I went to the store in simei.. So far so gd
mazda626 said   on 15 Mar, 2010   Report as offensive  
we have visited the same outlet recently. Upon our arrival, the staffs at the door greeted us with smiles on their face.

From the menu, we have in mind what to order but we also noted that the staffs were very patient with us. As it was also our 1st visit, we took a long time to fill up the order chit. Our order was finally ordered and paid after about half an hour.
Unexpectedly, our food was delivered to us in less than 10 minutes. Good work.

Their background remains unknown to us even though they are ex-convicts, but they behaved and performed their roles very well. Good team work noted.

KEEP IT UP, WE WILL BE BACK.
aries181818 said   on 15 Mar, 2010   Report as offensive  
looks like they have taken Rose's feedback seriously and have since improved. lets give them another chance....and help the ex-convicts to be employable.
rainwatch said   on 15 Mar, 2010   Report as offensive  
Ester obviously sounds like a staff of 18 chefs, probably the female staff with the bad attitude, yet refuse to admit that her service sux. 18 chefs should seriously consider crafting a proper apology/reply to stomper rose instead of doing a stunt like this. Boo...