STOMPers have complained about the breakdown in Singtel's Mio TV service, that has deprived 20,000 subscribers of the service for 3 days since 6am on Mar 1. A Singtel spokesperson said that the problem was a result of a 'suspected software bug'.

What made the problem worse was that users were left in the dark about the cause of the problem. STOMPer juljubee feels that Singtel could have communicated the downtime better: "There was no automatic message on the Hotline about this failure. The website also mentions nothing about it.”

STOMPer kenmoo agrees: ""It shows communication failure from a world class standard country's telco."

Said the Singtel spokesperson:

"As a result of a suspected software bug, about 6 per cent of our mio TV customers were unable to access their TV service since 0615 on Monday, 1 Mar 2010.

"The mio TV system regained stability at 2000 hours of 1 Mar 2010. Service has since been restored to our customers progressively over the last two days.

"Full restoration is complete barring a small group of customers whose set-top boxes may still be experiencing problems due to multiple resets. We seek their patience and understanding as we take measures to resolve their issues as soon as possible.

"We understand that this has created inconvenience to our customers and offer our sincere apologies to those affected.

"We continue to work with our vendor to prevent a recurrence."