STOMPer Rose was appalled by the extremely bad service rendered by staff at the Eighteen Chefs restaurant in Yishun.
In an email to STOMP today (Feb 28), the STOMPer says:
“My fiancé and I decided to have dinner at Eighteen Chefs on Feb 27, Yishun branch.
“Being a regular at there, we already knew what we wanted to order.
“There were 2 staff at the front counter. We waited to be served. The lady staff was just looking at her card and reading it.
"When we politely tried to get her attention to acknowledge our presence, she walked off from the counter and stood at one side to chat with her colleague.
"Her colleague just stood there and refused to serve us.
"We kept our cool and waited for someone else to serve us. Then a woman attended to us.
"She took our order but whatever we ordered, she said it was not available.
"And to my surprise, she told us to write our orders down on the order sheet properly.
"With her harsh tone and ill-mannered behaviour, she even tried to tell us off when we wrote it wrongly. I told her that this was not the right way to speak to the customer and for their information, its not our first time dining there. How could we be treated like that?
"The reason for our repeat visit to the outlet is because the food was nice and ambience was quite cosy for a normal restaurant.
"But this time the type of service we got, we felt terribly insulted and humiliated.
"We decided to leave the restaurant. I have never ever felt so insulted.
"I am a very unsatisfied customer and very unhappy with this service provided.
"I wish I could just close one eye but never have I seen such bad service before in a restaurant.
"I have also never seen such restaurants that allow all their staff to sit and dine in during working hours and customers to wait in queue.
"I totally regret coming to their restaurant just now."
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they are changing; give them a chance. yet you criticize them however you did. keep your cool man. dont you know usually the staffs eat when there are lesser customers? this is not a 5 star hotel.
And yeah, YELLOW RIBBON PROJECT. 18 Chefs is being real nice to employ ex convicts as it's hard for them to get a job outside right? Ex convicts being released means they've changed! Your brain must be clogged with "money". If you're so great, go home and cook your own food.
So don't ask for more if you are paying megre for good food and ambience. And yes, you have to queue anywhere in singapore, even in your own home toilet sharing with family members.
so what else do you expect, a waiter waiting on you? try the light house at fulluton - but cost more only, say 150 per person?
eighteen chef is a "wait to be seated", write your order on the order sheet, go cashier, pay then wait for your food to be cook....
try it out and you will know...
gangster employees, they haf tattoos
??? aunty also have eyebrow tattoo, so gangster aunty?
tattoo is also used in hospital for laser or cancer treatment...
tattoo does not means gangster, woman with tits all your mother arr???
lame lor...
There are 2 young girls who really 'dont want to serve attitude' who hanged around the customer. They simply have no ethics. And this is bad for the company reputation. I really hope the management will really get to the bottom of this.. But i must take my hats off for a couple of guys who are the waiters and the cashiers.. they are really good. Respectful and ready to serve... At some point, they even fill the order papers for us... just queue .. they will assist us... So lets get the rest another chance and for the 2 girls... if you dont have the attitude to serve then ... BALIK KAMPONG... !!!!!!!!!!