A STOMPer cancelled a cab booking, but was shocked to receive a rude SMS from the taxi driver himself.
The STOMPer said: "I cancelled a cab booking and the cab driver sent me rude SMSes."
The cab driver apparently accused the STOMPer of being selfish for cancelling the booking because he got another cab.
However, the STOMPer said he had called the taxi driver to ask him where he was because he could not see the cab, but the cabby did not pick up the call. The STOMPer said he had cancelled the booking not because he got another cab, but because he thought the booking made through his iPhone indicated the wrong waiting place.
When the STOMPer replied to cabby, saying that his company would not approve of the rude text messages, the cabby replied that he was self-employed and that his rental had got nothing to do with his text messages.
The STOMPer added: "What happened to the service in our public transport industry? This cabby drives a Mercedes Benz Cab SHA 518Z. Beware!"
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As a consumer, there will always be a certain level of expectation in the service that we receive. There is no wrong in a consumer cancelling his/her order if they find a better alternative. The reason why we book a cab is that we can't get a cab thats why we book one an we pay a booking fee. But when we see a free cab in the meantime, there is no fault of the consumer now passenger to cancel the booking.
As a service provider, it is an offence to contact a client using personal means or with personal motives because it only means that as a customer, there is a breach of trust that my no is misused by a company or its employee.
Lets be objective and not judge on perspective.
justfreds, if everybody thinks like you then trust me no cab will ever pick up on call again. try to understand how those cab driver feel.
It's SUPER TIRING. Time wasted on waiting = More time needed to work to earn $.
As a service provider, it is an offence to contact a client using personal means or with personal motives because it only means that as a customer, there is a breach of trust that my no is misused by a company or its employee.
Lets be objective and not judge on perspective.
cheers to you!