Got service or not?
'Free' massage ended immediately when customer refused to sign up for promotion

Ten seconds into the 'free' massage, the masseuse suddenly stopped and asked STOMPer J J to sign up for a $48 package. The STOMPer refused and was asked to leave, with oil still on her shoulders.

That was the STOMPer's experience with the Atos Wellness free massage promotion at the Metro Expo Sale held at the Singapore Expo, where complimentary massages were given to customers.

In an email to us on Jan 3, the angry STOMPer said:

"I understand that she has sales targets to meet but this is no way to treat a potential customer.

"This is especially so as I noted that other shoppers were still having their massages.

"I urge Metro not to continue collaborating with an organisation which does not treasure their customers as it might tarnish their image.

"I will never consider taking up Atos' services again."

Atos has since contacted the STOMPer to ask for more details.

Rated  
  by 11 STOMPer(s).      
25001 Views
26 comments
sunshine_love said   on 7 Apr, 2010   Report as offensive  
u guys wanna noe wat ATOS stands for? i was told it stands for Achieving Totally Outstanding Service. im not kidding man... their service is shit!.talk about bein outstanding? haha.. the consultants give u shit face if u dont sign their package at their salons. service just gets worst from there.DONT BUY FROM THEM... they'll sell u products like nobody's business, n u dont even need all of them!
tankhimkoon said   on 31 Mar, 2010   Report as offensive  
Don't be trick by their tactic. Usually they used the girls with a lot of free promises to get you into their traps. Stop listening to their nonsense. Go for the TMC certified professional Chinese doctor for your massage.
ssml1988 said   on 26 Jan, 2010   Report as offensive  
OMG! I bought 2 boxes of their Tea @ Bugis Junction roadshow last friday and entitled to free massage etc.

Think i dare not go for it liao.
MemtoR_Clairvon said   on 18 Jan, 2010   Report as offensive  
You wanna be cheap and get a free massage than expect this and complaint
MemtoR_Clairvon said   on 18 Jan, 2010   Report as offensive  
Don't Complaint!!!!
Soulgirl said   on 16 Jan, 2010   Report as offensive  
Customer also need to know that free is like sample for this SPA. If you like it, sign up else get out.,, shop are open for business not charity work.
MynameisBilla said   on 16 Jan, 2010   Report as offensive  
Rather spend $$$ on Health Centres...got free dim sum free this free that..unlimited also...
Rainstomp said   on 15 Jan, 2010   Report as offensive  
Atos wellness is a horrible place. Their staffs are unprofessional and rude.