When a STOMPer broke a mug at an ornament fair, he paid for it compliantly. However, he was shocked when the staff approached him disrespectfully and even ignored his request to keep the box.
Not only did they throw away the box when he asked to keep it, the service staff also demanded he pay for the item instead of explaining the rules of the store.
When he tried to make a complaint at the main store, he was rudely shut down by the service staff, who hung up on him abruptly.
In an email, he says:
"At 2.30pm today (December 13), I patronised Great World City.
"I was at the atrium and there was a shop that sold mugs and other Christmas decorations at the atrium called 'Gift Greetings'.
"While browsing through the mugs section, a mug (that was placed directly at the edge of the display shelf) fell because I accidentally bumped into the shelf.
"Four part-time staff immediately came over to check and after clearing the mess, they handed me an empty box to pay at the counter for the damaged item.
"A girl in her teens came up to me and said in a very demanding voice: 'Pay at the counter!'.
"At the counter, I paid for my other stuff (as well as the item I damaged) and when I asked for the empty box (from the item I damaged), they ignored me and threw it away.
"First of all, the mug that fell was placed directly at the edge of the shelf, it could have been that a customer was browsing and left it there. BUT if they had four staff members to attend to me when I broke the mug, why couldn't t anyone of them re-position the item?
"Could it be that they were plain lazy or was it that it was done on purpose? After all, if a customer damages it, they still earn from it.
"Upon reaching home, I called up the main shop located on the upper floor of Great World City and a very unprofessional individual asked me in a rude tone when I said that her staff were being very rude at the atrium.
"She said, 'Now the problem with you what'.
"Shortly after that, she told me she needed to use the line for a credit card payment and she hanged up on me.
"What level of service am I getting from a shop at Great World City?
"I think the management should look into this matter and make sure that shops should have a certain level of customer service."
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They can't do anything to you, even if they file a police report.
These staffs are part-timers. Can't expect too much on their quality, but I do agree it is really low. Just your luck man~
Yes, an accident happened. The customer may be held accountable, then again so can the store. You people have no idea of your rights as consumers and go about making simple minded assumptions and speak as if it's given fact.
That aside, there is simply no excuse for being rude to anyone, let alone a patron of your store whether you are the owner or just a worker there.