STOMPer Truly Disappointed says she paid for a NETS Flashpay card but no card was dispensed. She called the hotline but was unhappy with the customer service.

She elaborates:

"I was trying to buy a NETS Flashpay card from the kiosk at Raffles Place MRT station.

"I paid for it but no card was dispensed.

"I called the NETS hotline but the customer service officer was more interested in getting my IC number, full name and address rather than the transaction number or card number. I didn’t even provide name or IC number so what is the point of verifying such details?

"I am annoyed that the only solution they could provide was to investigate and mail the card to me. I was already standing next to the machine.

"I had to wait close to an hour for a supervisor to call me back and she told me she had no idea when the technician could come down and fix it.

"The machine doesn't dispense cards. Doesn’t that warrant the urgent attention of your technicians or technical teams? At least there should be some notification on the screen for people who are trying to purchase the cards.

"I am appalled by their customer service. Knowing I was upset, she still insisted they will do it by registered mail or alternatively, I could pick it up from their Tiong Bahru office.

"If I wanted to do a refund, I had to wait 14days after they retrieved the card.

"As a new user I am not only disappointed at my first attempt at trying to purchase the card but at the same time, with the poor customer service NETS provides.

"It is an unpleasant customer experience!"