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Tiger Airways puts both my flights on same day

STOMPer Laughing's flights in and out of Kuching have been rescheduled by Tiger Airways to fall on the same day, less than an hour apart. The STOMPer had originally booked to fly into Kuching on Nov 21 and depart on Nov 22.

To make matters worse, the budget airline will charge the STOMPer an additional $150 to change the departing flight.

In the STOMPer's email dated Oct 13:

"I have booked an air ticket to Kuching on 21 Nov and return on 22 Nov.

"My air ticket has been changed to depart on 22 Nov and back on 22 Nov.

"I think it is the ultimate insult to human intelligence. I called Tiger airways and explain that I wish to change to either an earlier departure date or a later arrival date but was told the following:- 1) No refund as it is not tiger's policy 2) Changing of ticket's date will cost an extra of $150 as the ticket price is different now and all seats are 90% filled.

"I explained it is not my intention to change but the staff told me it is the company's policy 3) I explain to them that I will miss my flight back as there is not enough time to check out and check in again.

"This was meant to be a sarcastic remark and to my astonishment, they told me that I have to stick to this as this is one of the terms and conditions that was agreed. It seems that common sense is not that common after all.

"This is indeed the joke of the year for Tiger Airways.

Keywords:  Tiger Airways airlines flights
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  by 5 STOMPer(s).      
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36 comments
Veldalight said   on 18 Oct, 2009   Report as offensive  
Why are you still taking Tiger Airways?
Independentobserver said   on 17 Oct, 2009   Report as offensive  
I think you should write to the Straits Times forum + reportto CASE and get Tiger airway's response. I don't know how else to describe this but it sounds like a total rip off! Even if it is stated in terms and conditions or whatever company policy, it doesn't mean that they can just reschedule flights at their own whims and fancies ! I would never want to take Tiger airways. Horrendous !
undostres said   on 14 Oct, 2009   Report as offensive  
this is their corporate office that i ve found: Tiger Airways Pte Ltd 4 Battery Road #15-01 Bank of China Building Singapore 049908 Disclaimer: they might have move to Mandai next to the Zoo
dereth27 said   on 14 Oct, 2009   Report as offensive  
What is this? Oh! Tiger Airways har? Nothing new lah! But... I really wonder what kinda food the CEO intakes to churn out such super mismanagement.
speakingoutloud said   on 14 Oct, 2009   Report as offensive  
stupid company. the flight attendant even worst. u complain they still think is nth
coldunfee said   on 14 Oct, 2009   Report as offensive  
Don't take tiger airlines. They always have lots of problem
Thinkoutloud said   on 14 Oct, 2009   Report as offensive  
You should check if its the same plane TR492 and TR493 seems like even no. for outgoing trip and odd no. for returning trip. If so then this might be a new tour package to view just the skyline for customers who want waste their time. Great idea for a commercial with the CEO nodding his head and says: "I love it"
chaoahbeng said   on 14 Oct, 2009   Report as offensive  
Tiger SUX.. Period!