They do not have appetite for complaints. No way your complaint will reach them. Ground staff are not employees, just contract vendors, can't help u much. Call centre is 3rd party agents. Waste of time talking to them. Known to be rude, put u on hold for hours and will never call u back. There's no way they can or will escalate your case, no matter what. There's no direct telephone no. or email to contact the company. No office to walk-in. You can only write in to a PO Box address (see their website) and pray they receive your letter. They didn't reply me after 2 mths. It's the perfect business model to shut out all complaints and request for refund, and laugh their way to the bank with your $. Will be highlighting their tactics to CPIB, CAD, MOT, MTI, CAAS, STB, SGX, etc. An endangered species will be extinct soon.

Oh come on. you pay $10 for a flight.. wat do u expect?

"budget" how is it defined? no seat and what happened to the "checks"? what next? hope all the necessary and essentials are there!

budget airline or not, this is really a WOW factor. How can they assign a seat like that for their customer? this really sucks to the core.

budget airline what you expect.

Every passenger, paying passenger who used a service, has the right to demand a min expected level of service, that is, regardless if it is budget or full service. In the case of a budget airlines, proper seat is expected as the min. The budget and no frills do not mean compromise safety and professionalism.

With their commitment, It goes to show how much they are willing to imporve their customer services.

I suggest for those who experience bad services with Tiger to just stop taking their services, since passengers are not taken seriously.

There is also no reason why would anyone want to exaggerate their bad experiences, esp in the presence of a clearly bad service by the airline.

Hope the new Marketing Head of Tiger - Derek Yeo, who joined in 2009 can really do his job as expected of him.

Stomper's explanation
There were only two empty seats available onboard. The air crew DID not "allocate" any seat to the affected elderlies and the stomper. They were told to find wherever empty seat and sit down. The problem was exacerbated when the air crew did not exercise due deligience in bringing the stomper to the "said assigned" seat. The empty seat was taken by an elderly's handbag and the stomper was screamed at. One elderly parent had to sit on the faulty seat and the seat in the words of the crews are "Cannot seat, seat spoil".

The elder one had to sit on the faulty seat.

I think Tiger Airways completely missed the point:
1) Safety issues compromised
2) Poor communication between air crew and ground crew.
3) Treating their passengers with disdain. This is not an isolated case, many disgruntled passengers have had bad services with Tiger Airways. Most would have agreed so.
What needed to be done:
1) The seats should have been blocked and deny any sittings regardless how much Tiger Airways want to recoup their loss.
You can recoup your loss, but certainly not the expense of others, a human life, or their safety.