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Passenger assigned to unusable seat given another one before departure: Tiger Airways

Tiger Airways says the passenger who was assigned an unusable seat had been given another one before its flight departed.

This came in after a STOMPer wrote in to STOMP, saying that she and her elderly parents were assigned to a seat with no cushions to sit on during a Tiger Airways flight.

A Tiger Airways Singapore spokesperson said:

"The affected passenger was allocated a seat that was rendered unusable immediately prior to her flight.

"The cabin crew member who attended to her secured another seat before the flight departed.

"As the flight was full, the passenger could not be seated together with her two relatives.

"We have contacted the passenger to offer our apology for the inconvenience caused."

Related article:

How can? Seat with no cushion assigned to me on Tiger Airways plane

Keywords:  tiger airways
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14 comments
rmp20002000 said   on 30 Sep, 2009   Report as offensive  
Oh come on. you pay $10 for a flight.. wat do u expect?
stomp_surfer said   on 26 Sep, 2009   Report as offensive  
"budget" how is it defined? no seat and what happened to the "checks"? what next? hope all the necessary and essentials are there!
IntimacyR said   on 25 Sep, 2009   Report as offensive  
budget airline or not, this is really a WOW factor. How can they assign a seat like that for their customer? this really sucks to the core.
iron0744 said   on 25 Sep, 2009   Report as offensive  
budget airline what you expect.
mirami22 said   on 25 Sep, 2009   Report as offensive  
Every passenger, paying passenger who used a service, has the right to demand a min expected level of service, that is, regardless if it is budget or full service. In the case of a budget airlines, proper seat is expected as the min. The budget and no frills do not mean compromise safety and professionalism.

With their commitment, It goes to show how much they are willing to imporve their customer services.

I suggest for those who experience bad services with Tiger to just stop taking their services, since passengers are not taken seriously.

mirami22 said   on 25 Sep, 2009   Report as offensive  
There is also no reason why would anyone want to exaggerate their bad experiences, esp in the presence of a clearly bad service by the airline.

Hope the new Marketing Head of Tiger - Derek Yeo, who joined in 2009 can really do his job as expected of him.

Stomper's explanation
There were only two empty seats available onboard. The air crew DID not "allocate" any seat to the affected elderlies and the stomper. They were told to find wherever empty seat and sit down. The problem was exacerbated when the air crew did not exercise due deligience in bringing the stomper to the "said assigned" seat. The empty seat was taken by an elderly's handbag and the stomper was screamed at. One elderly parent had to sit on the faulty seat and the seat in the words of the crews are "Cannot seat, seat spoil".

The elder one had to sit on the faulty seat.
mirami22 said   on 25 Sep, 2009   Report as offensive  
I think Tiger Airways completely missed the point:
1) Safety issues compromised
2) Poor communication between air crew and ground crew.
3) Treating their passengers with disdain. This is not an isolated case, many disgruntled passengers have had bad services with Tiger Airways. Most would have agreed so.
What needed to be done:
1) The seats should have been blocked and deny any sittings regardless how much Tiger Airways want to recoup their loss.
You can recoup your loss, but certainly not the expense of others, a human life, or their safety.



jazz_chick said   on 25 Sep, 2009   Report as offensive  
No worries... Tiger Airways is in the blacklisted airlines among my relatives, friends and acquaintances.

JetStar is way much better...