They do not have appetite for complaints. No way your complaint will reach them. Ground staff are not employees, just contract vendors, can't help u much. Call centre is 3rd party agents. Waste of time talking to them. Known to be rude, put u on hold for hours and will never call u back. There's no way they can or will escalate your case, no matter what. There's no direct telephone no. or email to contact the company. No office to walk-in. You can only write in to a PO Box address (see their website) and pray they receive your letter. They didn't reply me after 2 mths. It's the perfect business model to shut out all complaints and request for refund, and laugh their way to the bank with your $. Will be highlighting their tactics to CPIB, CAD, MOT, MTI, CAAS, STB, SGX, etc. An endangered species will be extinct soon.

How the seat become like that? No repairs?

No la, this is a boiling point plot. You had to keep your cool for 10mins and u would have won some money. Oh well.

take china bus la next tme

wow, really bad seat...

squat on it...

Has anyone asked the passenger whether he got another seat and flew on the same flight? If another seat was allocated to replace the damaged one, lets put a stop to this senseless convesration. People pay low fares and expect Rolls Royce service! Give me a break.

Stomper should bring this case on Strait Times and New Paper Main page . . . Since the Civil Aviation Authority and Tiger Air not going to comment their Low-class Service.