STOMPer Wong posted over 100 parcels into the post box located opposite Pasir Ris Crest Secondary School on May 26 and till today, more than 30 parcels still remain undelivered.
She has lodged a complaint with SingPost and is still waiting for their response.
The STOMPer wrote:
"I would like to raise the awareness of those who stay near Pasir Ris Drive 4.
"I dispatched more than 100 parcels sent in envelopes, both bulky and non-bulky) into the post box located opposite Pasir Ris Crest Secondary School on May 26.
"I understand that it should take around 1 to 3 working days for the mails to be collected and delivered on weekdays via normal delivery since our postmen do not work during the weekends.
"I was horrified to receive complaints from at least one third of my customers saying that they have yet to receive the parcels I have already sent out more than a month ago.
"I have lodged a complaint with SingPost after over 10 of my customers complained not receiving their parcels after 2 weeks.
" The staff told me that mails are sometimes undelivered because of a wrong address, they would then return it to the sender address.
"I waited for another week but I did not receive any parcel.
"I called the SingPost hotline again and again but I was irritated that all they did was to ask me to wait.
"I finally asked to talk to their manager after the 4th week. She was very friendly and helpful. She told me she would conduct another check and get back to me within a few days.
"However, 2 weeks have passed and no one has yet to contact me.
"I wanted to report this to the police but they advised me against it and asked me to continue calling their hotline for assistance.
"I am very disappointed with their service.
"I am still waiting for their response and I have sent those affected customers their items again which they have already received as well as made refunds to those who requested.
"I have made a loss of around $250 to $300.
"The total number of parcels that are still undelivered is more than 30 now. I would like to urge everyone to send their important mails via registered postage just in case."