STOMPer Robin is infuriated with the mobile phone purchase his two friends he made at a store in Sim Lim Square on two occasions. He says that the salesperson refused to hand the iPhone 4 over unless they pay for the extra warranty, activation service, case and screen protector which cost $610 in total even though they have already paid for the phone.
He has since made a report with the police and CASE.
According to the STOMPer, the person wearing the black long sleeved shirt is the salesperson while the man on the left is the police officer.
The STOMPer wrote:
"The first friend is a student from China and she bought her first phone from this shop in Sim Lim Square.
"She wanted to get an iPhone but was recommended by the salesperson to get a Sony Ericsson phone at around $600 which I felt was overpriced.
"However, she was okay with it.
"She then brought a friend to buy an iPhone there on 2 days ago (19 June) in the late afternoon but that salesperson was not there anymore.
"They were then served by another salesperson and managed to come to an agreed price of $620 for an iPhone 4.
"It wasn't not even an iPhone 4s.
"After making payment for the phone itself, they agreed to allow the salesperson to activate the iPhone for them and to change it to a global warranty.
"They then had to sign a Letter of Agreement (LOA) in English which they do not understand, the salesperson clarified that it was for the warranty and requested them to be back half an hour later.
"When they returned, they were told to pay another $610 for the activation service that was not mentioned to them beforehand and they thought that it was supposed to be free of charge.
"I arrived at the shop to question the salesperson. He then showed me the LOA which my friends had indeed signed earlier.
"They refused to hand the iPhone over to my friend unless she paid the extra $610.
"We refused and thus called the police, they could only do some recording and then refer it to CASE.
"The police officer did mentioned to me that this shop is quite infamous and this signing of the LOA is a new trick.
"We did not managed to get the iPhone.
"I would like to warn everyone about this shop and we should all avoid going there.
"The shop unit is #02-77 and I think that the shop next to it belongs to the same boss too."