STOMPer nwqd was not allowed to board the train as the printer he purchased was within the size limit on the outdated sign but exceeded the new size limit, which was not reflected.

Nwqd said:

"On 10/06/12 at City Hall station, I bought a printer and was aware of the size restrictions. Having seen the size restriction measurements, the printer I purchased would've been able to pass through.

"While walking towards the gantry, a SMRT staff approached and said that my printer is not allowed and asked me to take the escalator up to Raffles City to take a cab or bus. I questioned him on the size restriction but he showed an ignorant face.

"Secondly, how could the staff estimate the size of my printer by sight?

"I took a picture of the board recently but they've since changed size restrictions. Now, the measurement restrictions are as such: 32" and above LCD are not allowed. Any bulky cartons of size 28" and above for length, width and height are not allowed.

"I have sent an email and this was what I got in reply:

"'We wish to share that luggage and goods in carton larger than 81 x 58 x 30 cm are not allowed into the train system.

"'Our investigation revealed that on the incident day, our station staff had displayed an outdated sign which indicated that items larger than 28 inches are not allowed in the train.

"'This sign was no longer in use since the Land Transport Authority revised the regulation last year. The staff also did not verify the dimensions of your printer using the measuring gauge at the station.'

"An apology was what I got to spare my inconvenience that I have gone through. I believe I’m not the only person that had gone through such trouble."